In Super Gold CBD, we strive to provide a fast and efficient service for all of our customers. Below we have detailed our shipping and returns policy to ensure a seamless and hassle-free shopping experience.

1. Shipping Policy

1.1. Ámbito de Envío

We ship to all countries in the European Union, with a special focus on Germany and Spain.

1.2. Plazos de Envío

• The order preparation time will be 24-48 hours.
• The usual delivery time is 36-72 hours for deliveries within Germany. For other countries in the European Union, delivery times may vary between 3 and 7 working days, depending on the location.

1.3. Costes de Envío

• Shipping costs will vary depending on the total weight of the products in your order and the country from which you are purchasing. All detailed information regarding applicable shipping costs will be displayed on the cart page before you proceed to confirm and pay for your purchase.

1.4. Seguimiento del Pedido

Once your order has been shipped, you will receive an email with a tracking number that will allow you to track your package in real time.

1.5. Responsabilidad sobre envíos y aduanas

Super Gold is not responsible for the retention of the order in customs or for possible losses once it has been sent. If the customer does not purchase shipping insurance, Super Gold will not assume any responsibility in the event of loss, theft or misplacement of the package. After receiving the tracking code by the customer, Super Gold will not be responsible for any incident related to the delivery.

2. Return Policy

2.1. Derecho de Desistimiento

As a consumer, you have the right to withdraw from the purchase contract without giving any reason within 24 hours of receiving the product. To exercise this right, you must notify us of your decision to withdraw from the contract by means of an unequivocal statement (e.g. an email).

2.2. Procedimiento de Devolución

If you wish to return a product, please follow these steps:

1. Contact our customer service in supergoldcbd@gmail.com indicating your order number and the reason for the return.
2. Package the product in its original packaging, making sure it is in the same condition as you received it.
3. Send the package to the address we will provide you once you have notified us of your intention to return it.

2.3. Condiciones de Devolución. Productos dañados o defectuosos

• Once you have received the package, you must prepare the return within the next 24 hours and contact supergoldcbd@gmail.com, providing photographs of the product and explaining the situation.
• Products must be returned in their original condition, untampered with and without signs of use. Super Gold CBD reserves the right to refuse returns of products that do not meet these conditions.
• Return shipping costs will be borne by the customer, unless the product has arrived in poor condition or has been sent incorrectly.
  

2.4. Reembolsos

• Once the returned product has been received and verified, we will process the refund within 14 days.
• The refund will be made using the same payment method you used for the purchase, unless otherwise agreed.
• In the event that the returned product is in a condition not suitable for resale, a deduction may be applied to the corresponding refund.

2.5. Productos Dañados o Defectuosos

3. Contact

If you have any questions about our Shipping and Returns Policy, please feel free to contact our customer service team at supergoldcbd@gmail.com. Estamos aquí para ayudarte.